applicants

The nation’s largest Multi-System Operators rely on Organic People (www.organicpeople.com) to provide expert Cable/DBS, Telephony, and High Speed Internet billing conversion, integration, optimization and training services.

Our clients are among the nation’s largest providers of cable services and provide innovative products and services to millions of people each year.

At Organic People, our client’s satisfaction is #1 and in order to provide that, we cultivate a hard-working and results-driven yet balanced environment.

Our client, located in Denver, CO is in need of a talented Call Center Analyst with experience in the following:

*Management of full call center implementation life cycle. *Ability to coordinate all aspects of implementation process, including phone and CRM system implementations. *Development of process workflows and detailed business requirements for call center ordering and billing functions *Implementation of new CRM applications *Ability to identify defects, perform root cause analysis, create requirements for defect resolution, and implement defect solutions. *Development of Functional Design documents

*Must be able to travel to other call center implementation sites across the U.S., if need be.